At Secrets, we take pride in supplying professional, high-quality products. Due to hygiene standards and the nature of hair and beauty products, we operate a defective goods only returns policy.

Eligibility for Returns

We only accept returns where a product is confirmed to be faulty, damaged, or not functioning as intended.

Returns will be accepted if:

• The product is defective or does not work correctly upon first use

• The item arrives damaged or faulty

• The wrong item was supplied

Non-Returnable Items

We do not accept returns or offer refunds for:

• Change of mind

• Personal preference or dissatisfaction with results

• Incorrect product choice

• Items that have been opened or used unless proven faulty

We strongly recommend seeking professional advice before purchasing if you are unsure which product is suitable for you.

Return Timeframe

All faulty items must be reported within 14 days of purchase or delivery. After this period, returns may not be accepted.

Return Process

To request a return:

1. Contact the salon with proof of purchase.

2. Provide details of the fault and, where possible, photos or video evidence.

3. Once approved, you will be advised on how to return the item.

Items must be returned with original packaging where possible.

Refunds & Replacements

Once the product has been inspected and confirmed as faulty, we will offer:

• A replacement product, or

• A refund to the original payment method (if a replacement is unavailable).